Contact Us

At Drop Boss Interactive Ltd., we are committed to providing an exceptional and secure gaming experience. Transparency, player safety, and regulatory compliance are at the core of our operations. Please find below all necessary information to contact us, understand our operational framework, and access support.

Our dedicated support team is available to assist you with any questions or issues you may have. We offer multiple channels for your convenience.

Contact Methods:

• Live Chat: Available 24/7 directly on our website. Average response time: under 30 seconds.
• Email Support:
• General Enquiries: [email protected] (Response within 24 hours)
• Financial & Payment Enquiries: [email protected] (Urgent queries within 1-2 hours; general within 12 hours)
• Technical Support: [email protected] (Response within 4 hours)
• Compliance & Verification (KYC/AML): [email protected] (Response within 24 hours)
• Telephone Support:
• UK Local Line: +44 20 7946 0876
• International Line: +1 888 123 4567

Telephone Support Hours: Monday to Friday, 09:00 - 18:00 GMT/BST. Average call answer time: 80% of calls within 20 seconds.

Contact Form: You may also use our secure contact form available on this page for structured feedback and enquiries. We commit to responding within the stated email response times.

Drop Boss Interactive Ltd. is fully licensed and regulated by the most reputable authorities to ensure fair play, player protection, and adherence to strict industry standards.

Primary Licence:

Our operations are strictly compliant with the Gambling Act 2005 (as amended) and all associated regulations in Great Britain.

We are dedicated to promoting responsible gambling and providing support for players to manage their gaming habits. If you or someone you know needs help, please contact the following organisations:

• GamCare: Provides confidential advice and support for anyone affected by problem gambling in the UK.
• Website: www.gamcare.org.uk
• National Gambling Helpline: 0808 8020 133 (Freephone, 24/7)
• GambleAware: Offers free, confidential help and support for anyone who's worried about their own or someone else's gambling.
• Website: www.gambleaware.org
• National Self-Exclusion Scheme (GAMSTOP): Allows you to self-exclude from all online gambling companies licensed in Great Britain.
• Website: www.gamstop.co.uk

For self-exclusion or setting limits on your account with us, please contact our Responsible Gambling team at [email protected].

We strive to resolve any complaints quickly and fairly. If you have a complaint, please follow our internal procedure:

1. Stage 1: Contact our Customer Support team via live chat or [email protected]. We aim to resolve most issues within 48 hours.
2. Stage 2: If your complaint is not resolved to your satisfaction within 8 weeks, or if you receive a final response from us, you may refer your complaint to our Alternative Dispute Resolution (ADR) provider.

Our Designated ADR Provider:

The Independent Betting Adjudication Service (IBAS)

• Website: www.ibas-uk.com
• Email: [email protected]
• Telephone: +44 20 7347 5883

IBAS provides free and impartial adjudication services for disputes between consumers and gambling operators.

Your security and trust are paramount. We employ industry-leading technologies and undergo regular audits to ensure the integrity and fairness of our games and the security of your data.

• eCOGRA Certified: Our games and systems are regularly audited by eCOGRA, an internationally approved testing agency and player protection and standards organisation. This ensures fair gaming, responsible operator conduct, and monetary deposits are safe.
• Gaming Laboratories International (GLI): Our Random Number Generators (RNGs) and game payouts are independently tested and certified by GLI, assuring fair and unpredictable outcomes for all games, including "Drop the Boss".
• ISO/IEC 27001 Certified: We adhere to the international standard for information security management systems, protecting your personal and financial data.
• PCI DSS Compliant: All payment transactions are handled in accordance with the Payment Card Industry Data Security Standard, ensuring the highest level of security for your card details.
• SSL Encryption: Our website uses advanced SSL (Secure Socket Layer) encryption to protect all communications and data transfers between your device and our servers.
• Segregated Player Funds: In accordance with UKGC requirements, all player funds are held in segregated bank accounts, separate from company operational funds, ensuring your deposits are protected.

We are proud members of leading industry bodies committed to upholding high standards within the online gambling sector:

• European Gaming and Betting Association (EGBA): Promoting a safe, fair, and reliable European online gambling market.
• Remote Gambling Association (RGA): Representing the largest remote gambling operators in the world and working to ensure a safe and responsible environment for online gambling.

We are committed to making our games and services accessible to all users. Our customer support channels are designed to assist players with various needs. For accessibility queries or assistance, please contact our support team. We also provide detailed accessibility notes for our games, including "Drop the Boss", within the game's help sections.

Thank you for choosing Drop Boss Interactive Ltd. We look forward to assisting you.